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Lunch & Learn: Rethinking What You Know About Communication Training & the Multi-Generational Workplace

  • 21 Jun 2013
  • 11:30 AM - 1:00 PM
  • St. David's Episcopal Church 301 E. 8th St. - Austin, 78701


For questions about this event, email programs@austinastd.org.
Registration is closed

"Are you REALLY listening to me?" : 
Rethinking What You Know About Communication Training & the Multi-Generational Workplace

NOTE: Register by June 17 to reserve a lunch.

Credit card users MUST pay in advance. If you are paying at the event, we can only take cash or check.

Program Description:

Here's something you've probably heard (and said) countless times: "I hear you saying that <insert parroting back here>."

This is a common technique of "reflective" listening, which is frequently taught as a core listening competency...a key professional and interpersonal communication skill.

But there's a few problems with this particular technique, especially in the workplace: 

  • Most people are pretty smart.
  • People generally KNOW what they just said.
  • At worst, it can become irritating - and a communication obstacle
So why do we persist in training people to use it? And why do we use it ourselves? The answers may lie in how our culture has shifted now that -- for the first time in our history -- there are FIVE different generations active in the workplace, with each hearing and responding selectively. 

The so-called millennials also see (and HEAR!) right through outdated "techniques." Over-usage of traditional communication tools may not be as effective today as they were in the past.

Soooo...what can a skilled communicator, trainer, or coach do to keep up with the times? How can you boost your own listening skills, while helping to develop others?

Join us for a (very interactive) session focused on:

  • Listening "cultures," and how different generations have varying needs
  • 3 types of listening skills
  • Listening for "The Big 5" (critical for coaching and creating agreements)

Competencies for the Training & Development Profession:

  • Coaching
  • Training Delivery
  • Interpersonal Skills [Foundational]

Click here for more about ASTD's Competency Model.

About the Speaker:

Several-time entrepreneur, Sherry Lowry is a strategist, a specialist in identifying career next steps for high potentials, and a legacy planning business mentor. Her client relationships include company founders, CEOs, their direct reports, or their recognized and emerging fast-track staff.

Sherry has created and fully developed staff in six previous businesses, and her expertise is catalyzing others to put their best self and capability forward. She has been adviser to the International Coach Federation and carries their highest credential of Master Certified Coach.

Sherry's primary leadership focus is what succeeds across all 5 generations (think Buffet = 5th generation) rather than what fails or divides. Members of her 5-generation Vision Enactors collective carry and practice core competencies that she will reference in this presentation. 

Sherry lives in Austin with her family. She is an active member of ASTD and serves on several local boards, including All Blind Children of Texas

CHIP Code: CH7059 | Use for every purchase at the ATD Store

PO Box 13324
Austin, TX 78711

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Event Registration and Cancellation Policy: ATD Austin has implemented Event Registration and Cancellation Policy for its paid events. Event registration fees should be paid online by credit/debit card at the time of registration. If you need to cancel your registration, please contact administration@tdaustin.org. All cancellations are subject to a $10.00 administrative fee. No refund will be given for cancellations made less than 24 hours prior to the event. If you have any questions regarding this policy, please contact ATD Austin.

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