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  • Cliff Notes: Crucial Confrontations

Cliff Notes: Crucial Confrontations

  • 09 May 2012
  • 6:45 PM - 8:15 PM
  • The Learning Pad 10435 Burnet Rd Austin, TX 78758
  • 8

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Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior  by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler

A well-known manufacturing company recently invested tens of millions of dollars to copy a competitor’s revolutionary production system.  For the changes to work, the employees had to use the new methods and abandon the old way of working.

But two years into the change effort, the company went back to the old system.  Even though the new way was better, it wasn’t working for one agonizing reason:  People didn’t know how to confront individuals who failed to get with the new program. 

This popular book was reviewed in 2009. It is by the authors of Crucial Conversations, Influencer, and You Can Change Anything. This book is especially useful to coaching and feedback type conversations.   
   
ABOUT CLIFF NOTES CLUB SIG
  • The SIG allows you to review a book's content quickly via audio and join in active discussion with the group. Attendees then have the opportunity to decide if buying a book for in-depth reading would complement learning strategies or workplace training and management teams
  • Networking begins at 6:45 pm and the audio review begins at 7 pm. Food and drink are allowed.
  • Advance registration is required to ensure there are enough transcripts for everyone. Bring note-taking supplies; transcripts will be available but collected back to preserve copyright. You may order your own copy of the transcript or audio of the book summary from Audiotech Book Summary.http://store.audiotech.com/search.cfm
  • Please RSVP if planning to attend to star7fisher@aol.com or register through the Austin ASTD website www.austinastd.org

Note: It is not necessary to read the book prior to attending the meeting

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PO Box 13324
Austin, TX 78711

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