NOTE: Register by June 15 to reserve a lunch.
A special drawing will be held to win one free pass to LEARNING ANALYTICS 2015, July 28th - 29th, Omni Austin Hotel, Southpark 4140 Governors Row
When it comes to professional development knowing where to begin is often a bit overwhelming or unclear. Our teams have told us learning is crucial, it should be personalized and flexible. The question many are asking is how do we help narrow down the choices, target the critical few and help accelerate professional development?
Like many of you, we were faced with the same question which led to the development of our DRIVE YOUR DEVELOPMENT program. We focused on defining job roles in terms of professional, technical, and functional competencies, including behaviors and proficiency levels. Our model gave teams a target to aim for and their managers a tool to have meaningful development and career development conversations. Business objectives included:
- Deliver Life Cycle Management to customers
- Improve the relationship between the customer and grow the business
- Minimize downtime and maximize performance: advise and train customers how to use and integrate tools and technology
This session provides participants an overview of how we used competencies to turn the “what” of an expectation into the “how.” We will also highlight how this program positioned learning paths as a starting point for development discussions and a foundation for managing their own development. This approach has proven to be successful in helping ensure both business and individual development goals are met.
Participants will be able to:
- Discuss case study with problem definition, strategy and actions taken
- Review a high level process overview
- Talk over lessons learned and understand next steps
Competencies for the Training & Development Profession:
Click here for more about ASTD's Competency Model.
About the Speakers:
Gina Cano holds a MBA in International Business with 15 years of experience in the IT industry in positions ranging from Technical Support to Global Operations.
Gina has been with Dell for 10 years and has fulfilled multiple roles such as a Technical Account Manager, Team Lead and Regional Sr. Manager for Latin America. Most recently, as a Global Sr. Manager in Global Technical Account Manager Operations, she led the efforts focused on People Capabilities building the framework for various Learning & Development, Communications, and SharePoint programs.
In her current role as Chief of Staff for Global Optimization and Support Services Gina’s primary responsibility is focused on designing, developing and implementing a long term training and development strategy for a global organization of over 3K.
Sallia Bandy works as a Senior Learning and Development Manager in Global Support and Deployment at Dell Inc. Sallia has 21 years of experience at Dell in IT and Learning and Development, most recently as manager of Learning Measurement, Analytics, and Delivery.
Sallia is a CPLP and is a current Austin ATD board member. In her role at Dell, Sallia manages a global team of technical coaches, learning measurement consultants, and business analysts.